FAQ's

Q: How do I track my order?

A: Once your order is processed and shipped, you’ll receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

Q: What is your return policy?

A: We offer a 30-day return policy on most items. If you’re not satisfied with your purchase, please contact our customer service team to initiate a return. Please note that some products may have specific return conditions.

Q: How long does shipping take?

A: Shipping times vary based on your location and the supplier’s processing time. Typically, orders take between 7 to 14 business days to arrive. For more accurate delivery estimates, refer to the shipping details provided at checkout.

Q: What if I receive a damaged or incorrect item?

A: If you receive a damaged or incorrect item, please contact our customer service team immediately with photos of the issue. We will assist you in arranging a replacement or refund.

Q: How do I know if a product is in stock?

A: Our website is updated in real-time to reflect current stock levels. If a product is available for purchase, it’s in stock. If you encounter any issues, please contact our customer service team for assistance.

Q: How can I contact customer support?

A: You can reach our customer support team via email at info@ornafect.com or through our contact form on the website. We strive to respond to all inquiries within 24 hours.